complaint management

The objective of complaint management is to solve problems and maintain client satisfaction through analysis and corrective measures. Complaint management is a part of the continuous improvement process. Dussmann Service aspires to a close dialogue with its clients. Site Managers serve as a direct client contact on site to whom complaints can be directed in order that they are dealt with both quickly and efficiently.

This glossary is provided by Dussmann Service, the largest multi-service provider worldwide. Dussmann Service offers integrated facility management, technical management , catering (e.g. for hospitals, seniors' facilities, child care facilities, schools and universities), security and fire services, reception, cleaning services, vehicle valeting, commercial management and energy management for companies and organizations in both the business & industry and the social and care sectors.

Dussmann Service is represented across the world by its international subsidiaries. Inquiries can also be addressed to contact persons at headquarters in Berlin. Dussmann Service, like Kursana, Dussmann Office and Dussmann das KulturKaufhaus is a division of the Dussmann Group.